Miami Limo Customer Support FAQs

Planning a visit to Miami and want to add a touch of luxury and convenience to your journey? Apex International Transportation offers premium limo services throughout Florida, catering to your specific travel requirements with a focus on safety, comfort, and an unforgettable experience. Here’s a comprehensive guide addressing some of the frequently asked questions (FAQs) to help you understand our services, offerings, and how to make the most of your time in Miami.

What types of limousines and luxury vehicles do you offer?

Our fleet caters to diverse preferences, including classic and luxury sedans, SUVs, and specialty vehicles such as Bentleys and Rolls Royce. Mercedes-Benz and Cadillac models are also available for customers who seek extra style and elegance. Each vehicle is maintained meticulously to meet high standards of luxury and reliability, equipped with climate-controlled interiors, leather seating, and technology features such as Wi-Fi and smartphone charging stations, all designed to ensure a seamless experience.

Whether you’re heading to a corporate event, attending a wedding, or exploring Miami Beach, our versatile fleet is ready to make your trip both stylish and convenient. We cater to individual travelers, corporate groups, and those in town for a special event, ensuring that we have a vehicle suitable for each occasion.

How do I make a reservation, and what’s included?

Booking with us is straightforward. You can reserve your vehicle directly on our website, through our mobile app, or by calling our customer support line. Our booking process allows you to select your preferred vehicle type, indicate your destination, and add any special requests. If you have questions about which vehicle is best suited for your needs, our team is available to help you make the perfect choice.

When you book with Apex, you are guaranteed a professionally chauffeured, luxurious ride. Our vehicles come equipped with a range of amenities, including bottled water, Wi-Fi, leather seats, and smartphone charging stations. We provide ample room for baggage, making your journey comfortable and stress-free from the moment you step out of the airport or hotel until you reach your final destination.

What locations do you serve?

Apex International Transportation operates across Miami, including Miami Beach, the vibrant downtown area, and popular local destinations like Coral Gables, Key Biscayne, and South Beach. We also provide transportation services to Fort Lauderdale and Orlando for travelers extending their journeys beyond Miami. Our chauffeurs are highly familiar with these areas, ensuring prompt and efficient navigation regardless of your chosen destination.

Additionally, we cater to hotel transfers, event venues, and major tourist attractions, offering convenient pick-up and drop-off services. Whether you need a transfer from Miami International Airport to a resort in South Beach, a business meeting in Brickell, or a day trip to nearby beaches, we provide reliable and luxurious transportation solutions across Miami and surrounding areas.

Can I track my limo in real time?

Yes, our mobile app offers real-time tracking, so you can follow your limousine’s location as it heads toward your pick-up spot. This tracking feature allows you to stay updated on your vehicle’s estimated time of arrival. Our chauffeurs are familiar with Miami’s streets, road conditions, and traffic patterns, helping to ensure timely arrivals even during peak hours. With real-time tracking, you can rest assured that your limo will arrive on time, whether for a flight, meeting, or special event.

What is the cancellation and refund policy?

Our cancellation policy varies depending on the type of booking, the vehicle chosen, and the notice provided. Generally, cancellations made in advance may not incur fees, but those closer to the reservation time may require a cancellation fee to cover driver and logistical expenses. For detailed cancellation and refund information, please refer to our website or reach out to our customer service team. Our goal is to ensure flexibility for customers while maintaining fairness for our drivers and staff.

How does the airport pickup process work?

Apex International Transportation specializes in seamless airport transfers, including meet and greet services. Upon arrival, you can expect your chauffeur to meet you at the designated airport lounge or baggage claim area, carrying a sign with your name for easy identification. If your flight experiences any delays or layovers, our team will adjust your pickup time using our flight tracking system. This ensures that regardless of flight timing changes, a vehicle will be ready for you upon arrival.

Do you offer valet parking or assistance with parking?

Valet parking is provided as part of our hotel and event transportation services. Our drivers are trained to handle parking logistics, saving you time and ensuring smooth access to your venue. If you are attending an event with valet services, our drivers will coordinate with the valet team to ensure efficient drop-off and pick-up. If you incur any parking fees or tickets during the ride, they will be included in the final invoice.

What are the available payment methods?

We accept an array of payment options to accommodate our customers’ preferences, including major credit cards (Visa, MasterCard, American Express), mobile payments such as Apple Pay and Google Pay, and cash upon request. Additionally, corporate customers can arrange for direct bank transactions or set up checking accounts for monthly billing cycles. For the convenience of frequent travelers, we offer the option to securely store payment details for faster booking on future trips.

Can I pay in cash, and are tips accepted?

Cash payments are accepted; however, for convenience, many customers choose to include gratuity during booking or through our payment platform. Tipping is appreciated and can be added as a part of your reservation payment, allowing you to recognize our drivers for their professionalism and dedication to providing a premium experience.

What safety and security measures are in place?

We are dedicated to maintaining the highest safety standards for our customers and staff. Each of our vehicles undergoes regular maintenance and safety inspections. All chauffeurs are licensed, insured, and rigorously trained in safe driving techniques, particularly for navigating Miami’s roads. For security, we verify the identity of all drivers and maintain a record of vehicle inspections and certifications to ensure compliance with U.S. state regulations.

Our vehicles are equipped with advanced safety features, including GPS tracking, emergency kits, and first-aid supplies. Additionally, customer information is safeguarded with strict data protection protocols, and all payment transactions are processed securely.

Are service animals and pets allowed?

Service animals are permitted in all our vehicles to accommodate customers with special needs. For non-service pets, please inform us in advance so we can make arrangements to ensure the comfort of all passengers. Pet-friendly vehicles may be subject to additional cleaning fees to maintain the high standards our customers expect.

Do you offer packages for special events such as weddings, birthdays, and corporate events?

Yes, we provide custom packages for special events, including weddings, corporate meetings, and other gatherings. Our event packages include tailored amenities like bottled water, Wi-Fi, and a fully stocked mini-bar for certain vehicle types. We can also coordinate with event planners to ensure seamless scheduling and on-time arrivals.

For weddings, we offer luxury cars and SUVs to transport the bride, groom, and wedding party. Corporate event packages provide convenient and comfortable transport for executives, clients, or team members, with options for multi-day bookings and customized itineraries.

How do you handle car troubles or emergencies?

Our fleet is regularly serviced to minimize the likelihood of car trouble, and our emergency response team is always on standby. If an issue does arise during your trip, we have backup vehicles and staff ready to dispatch immediately to minimize any delays. Our 24/7 customer support line is also available to provide assistance for unexpected changes or emergencies.

What are the fees for tolls, parking, or other additional charges?

Depending on your journey and destination, tolls, parking fees, or additional mileage charges may apply. These will be itemized in your final invoice. If you require a specific breakdown of potential fees before booking, our support team can provide detailed rate information based on your planned itinerary.

Do your vehicles come with luxury amenities?

All of our vehicles are outfitted with a range of high-end amenities for maximum comfort and convenience. Features include climate control, premium sound systems, privacy screens, and ambient lighting options. Our limousines also come with complimentary bottled water, Wi-Fi access, and smartphone charging stations to keep you connected during your journey.

For special events, additional amenities like refreshments, custom décor, and photography services can be arranged upon request. We aim to create a memorable experience tailored to your preferences.

Can I request a specific pickup or drop-off location?

We provide customized pick-up and drop-off locations throughout Miami and beyond. You can arrange transportation to your hotel, airport, or even specific event venues such as restaurants and concert halls. For long-distance travel, we offer interstate trips to destinations across Florida. Let us know your specific requirements, and we will tailor our service to meet your needs.

Are children allowed, and do you provide child seats?

Children are welcome to travel with us, and child safety seats are available upon request. Please notify us during booking to ensure the appropriate seating for young passengers. We are committed to providing a safe journey for all family members, and our vehicles are equipped to meet child safety requirements.

How can I contact customer support for assistance?

Our customer support team is available 24/7 by telephone, email, or live chat on our website and mobile app. Whether you need help with a booking, have questions about rates, or want to adjust a reservation, our support team is here to provide prompt assistance.

Do you have a minimum age requirement for renting a vehicle?

Yes, customers must be at least 21 years old to rent a limousine. This policy complies with state regulations and applies to all bookings. A valid ID is required for age verification, and some reservations may necessitate additional documentation.

Do you provide services outside of Miami?

Yes, while Miami is our primary service area, we extend our offerings to nearby regions, including Fort Lauderdale, West Palm Beach, and even Orlando for those making extended trips in Florida. Our interstate services include a range of luxury options tailored for comfort during longer journeys.

What industries and events do you cater to?

Our services extend beyond airport transfers and personal travel, as we work with a wide variety of clients in the corporate, hospitality, and event industries. We regularly provide services for conventions, corporate retreats, sporting events, concerts, and private gatherings, offering flexible options to meet industry-specific requirements. Apex is also a preferred choice for clients in the financial and legal sectors, where privacy and professionalism are paramount.

What technology features are included in your limousines?

Each vehicle in our fleet is equipped with advanced technology, including real-time GPS tracking, high-speed internet, and charging ports for devices. Our mobile app allows you to monitor your ride, adjust pick-up times, and communicate directly with your chauffeur. For business travelers, our vehicles offer a productive space on-the-go, complete with laptop-friendly seating arrangements.

How can I learn about Apex International Transportation’s service terms?

Service terms, including our cancellation, refund, and damage policies, are clearly outlined on our website. We encourage customers to review these terms to understand any obligations related to booking and usage. Our customer service team is also available to answer specific questions regarding policies.

How do you handle data privacy and security?

We are committed to safeguarding customer information. Our website and mobile app use industry-standard encryption for data protection, and all payment information is processed through secure channels. Additionally, customer data is only accessible to authorized personnel, ensuring your information remains confidential.

Located in Boynton Beach, FL 33436, our corporate limo service provides a luxurious and reliable transportation experience tailored to meet the needs of business professionals. Contact us for exceptional service through our Freephone at +1 877 427 1777, or reach us directly at +1 818 788 5466. For any additional information, our FAX line is available at +1 818 788 5468.