At Apex International Transportation, we are committed to providing you with the highest level of luxury, comfort, and reliability for all your transportation needs. Whether you’re looking for a sleek executive sedan, a spacious motorcoach for a large group, or a fun party bus for a special celebration, our diverse fleet of vehicles is equipped to handle any occasion. With professional chauffeurs and top-notch amenities, we ensure that every ride is an experience to remember. Let us take the stress out of your travel plans, so you can focus on enjoying the journey.
FAQ
FREQUENTLY ASKED QUESTIONS
What types of vehicles do you offer?
We provide a wide range of luxury vehicles to suit any occasion, including stretch limousines, executive sedans, SUVs, Sprinter vans, party buses, minibuses, and motorcoaches. All of our vehicles are equipped with high-end amenities to ensure maximum comfort and style.
Do you offer hourly or point-to-point services?
Yes, we offer both hourly and point-to-point services depending on your needs. Whether you’re looking for a flexible, hourly option or a specific route, we can accommodate your preferences.
Why is point-to-point service sometimes more expensive than hourly service?
Point-to-point service can be more expensive because it often includes additional costs like travel to and from the pickup location, as well as possible tolls or route-specific fees. Hourly service is more flexible and typically doesn’t include those extra costs, making it more affordable in some cases.
What are your payment terms?
We typically require a deposit at the time of booking, with the balance due before or on the day of service. We accept a variety of payment methods, including credit cards, bank transfers, and checks.
Are gratuities included in your pricing?
Gratuities are not included in the quoted pricing and are left to the discretion of the client. However, we recommend a standard gratuity of 15-20% for excellent service.
How far in advance should I book my transportation?
We recommend booking at least 1-2 weeks in advance, especially for large groups or during peak seasons. However, we can often accommodate last-minute requests depending on availability.
Can I request a specific chauffeur or type of vehicle?
Yes, we do our best to accommodate requests for a specific chauffeur or vehicle type. When making your reservation, just let us know your preferences and we’ll do our best to honor them.
What is your cancellation policy?
Our cancellation policy typically requires a 24-hour notice for most services. However, cancellation fees may apply if the reservation is canceled less than 24 hours before the scheduled service. For large events or special requests, we may require more advanced notice.
Do you provide Meet & Greet services?
Yes, we offer professional Meet & Greet services at airports, cruise ports, and other locations. Our chauffeurs will be waiting for you at the arrival gate with a sign and escort you to your vehicle.
Can I customize my ride with additional stops?
Absolutely! We offer customizable itineraries, so you can add as many stops as needed along your route. Additional fees may apply depending on the number of stops and the extra time required.
Do you accommodate large groups?
Yes, we specialize in accommodating large groups. Whether you’re planning a corporate event, wedding, or any large gathering, we can provide motorcoaches, minibuses, or multiple vehicles to meet your group’s needs.
Are your vehicles equipped with Wi-Fi or other amenities?
Many of our vehicles come equipped with Wi-Fi, as well as other luxury amenities such as bottled water, phone chargers, and premium sound systems. Just let us know what you need, and we’ll ensure your ride is fully equipped.
What happens if my flight or cruise is delayed?
If your flight or cruise is delayed, we will track your arrival time and adjust our pickup accordingly. We provide a grace period to ensure you’re not charged for minor delays, and we will update the chauffeur as necessary.
How do I handle luggage for a group transfer?
For group transfers, our larger vehicles like minibuses or motorcoaches have plenty of space for luggage. Please let us know how much luggage you’ll have when booking, so we can ensure the vehicle is properly equipped for your needs.
Can I add decorations or signage to the vehicle?
Yes, you can personalize your ride with decorations or signage. Whether it’s for a wedding, special event, or corporate branding, we’re happy to accommodate your requests. Additional charges may apply based on the customization.
How early should I book my reservation?
To ensure availability, we recommend booking at least 1-2 weeks in advance. For high-demand periods (like holidays or peak seasons), booking even earlier is advised.
Do you provide child car seats?
Yes, we can provide child car seats for your convenience. Just let us know the number and type of car seats you need when making the reservation.
Are your vehicles wheelchair accessible?
Yes, we offer wheelchair-accessible vehicles for clients with special needs. Please notify us at the time of booking so we can ensure the appropriate vehicle is available for your transport.
Do you charge extra for early morning or late-night pickups?
We generally do not charge extra for early morning or late-night pickups, but there may be an additional fee for trips outside of regular business hours depending on the location and service.
What is your policy on food and beverages in the vehicle?
Our policy allows light refreshments and non-alcoholic beverages in most vehicles. If you plan to have food or alcoholic beverages, please let us know in advance so we can make the necessary arrangements.
Do your vehicles have onboard amenities like WiFi, bottled water, or phone chargers?
Yes, most of our vehicles are equipped with complimentary WiFi, bottled water, and phone chargers to make your ride as comfortable and productive as possible.
Do you offer corporate or group discounts for events?
Yes, we offer corporate and group discounts for large bookings or events. Please contact us to discuss your specific requirements, and we’ll provide a customized quote.
Do you have a dress code for your chauffeurs?
Yes, our chauffeurs are always dressed professionally in black suits, white shirts, and ties. We ensure they meet the highest standards of service and presentation for your comfort and satisfaction.
Feel free to reach out if you have any more questions or need to book transportation!